Policy

  1. Al JANAT CANNOT GUARATNEE PRODUCT AVAILABILITY.
  • If a product is listed at an incorrect price or with incorrect information, we shall have the right to cancel the order.
  • Photographs, products, artworks, designs, text, graphics, logos and buttons are owned by Al Janat and are protected by copyright laws.
  • The content of the website is intended solely for your Personal use.
  • Your personal information is confidential. We do not trade email addresses.
  • Colors of the product may vary slightly from pictures used on the website.
  1. WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website

  1. HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by calling 0331 0003099 or by contacting us through the “Need Help” section in the website footer or by E-mailing us at contact us @ aljanatdigital@gmail.com

  1. CAN I PLACE AN ORDER BY PHONE?

Yes you can place the order through phone also.

  1. EXCHANGES: CAN I EXCHANGE MY ITEMS?

All products purchased from AL Janat can be exchange them at our physical stores except the factory outlets, within 14 days of purchase only if •The item(s) is faulty, damaged or defective at the time of delivery. •The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased. You must notify us within 3 days of delivery or by calling at 0331 0003099, in case you want to raise a dispute. At AL Janat, we look at each dispute on a case-by-case basis and tries to be fair to both parties. Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at 0331 0003099 WhatsApp, within 14 days of purchase before any claims can be processed. • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following: • Exchange request is made outside the specified time frame. • The product is damaged because of use. • The product has tampered. • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories. • Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits. • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened, and they may not be returned partially or individually. • Fragrances and accessories can only be exchanged if delivered damaged.

  1. CAN I EXCHANGE MY ITEMS AT ANY AL JANAT STORE?

Yes, as long as the store has the section the garment comes from (Men / Women or Juniors)

  1. CAN I EXCHANGE MY ITEMS AT ANY AL JANAT STORE?

Yes, as long as the store has the section the garment comes from (Men / Women or Juniors)